At our company, we take pride in our handcrafted products and want to ensure the best quality possible for our customers. That is why we have a processing time of approximately 2 business days from the moment a customer makes a purchase to the moment we ship their order. During this time, we verify the purchase and begin making the product. We understand that waiting for an order can be frustrating, but we assure you that the extra time we take is worth it in the end. We want our customers to be satisfied with their purchase and feel confident that they are receiving a high-quality product that has been carefully crafted with care.
All our frames are shipped from Québec, Canada. We offer free basic shipping for all orders, to all countries. However, for customers outside of North America who want a better and tracked shipping option, we offer an upgraded shipping option for an additional fee. This option ensures that your order will be tracked and arrives in a timely manner.
Please note that shipping times may vary depending on your location, customs processing times, and other factors outside of our control. We strive to provide the best possible service to our customers and ensure that your order is delivered as quickly and efficiently as possible. If you have any questions about shipping or need assistance with your order, please do not hesitate to contact us.
Shipping options and prices
Shipping frames worldwide can be costly. To help you maximize your savings, we recommend selecting the 'without frame' option for your chosen frame. By opting for this choice, you can save on both the purchase price and shipping fees, ensuring a more cost-effective solution.